Terms and Conditions

Article 1 (Purpose)

These Terms and Conditions govern the rights, obligations, and responsibilities between Ourpierre (the “Mall”), operated by Ourpierre (e-commerce business), and users when using internet-related services (the “Services”) provided by the Mall.

※ These Terms and Conditions also apply to electronic commerce conducted via PC communication, wireless, and other similar methods unless they conflict with the nature of such transactions.

Article 2 (Definitions)

    1.    The “Mall” refers to the virtual store operated by Ourpierre that provides goods or services (the “Goods, etc.”) to users through computers or other communication devices. It also refers to the operator of this online store.

    2.    A “User” refers to anyone who accesses the Mall and uses its services in accordance with these Terms and Conditions, including both members and non-members.

    3.    A “Member” refers to a user who has registered on the Mall, allowing them to continuously use the services provided by the Mall.

    4.    A “Non-Member” refers to a user who uses the services provided by the Mall without registering as a member.

Article 3 (Display, Explanation, and Revision of Terms and Conditions)

    1.    The Mall shall display the content of these Terms and Conditions, the name of the business, the name of its representative, the business address (including the address for handling customer complaints), phone number, fax number, email address, business registration number, e-commerce registration number, and the name of the personal information protection officer on the main page of its website. Users must be able to access these details easily. However, the actual terms may be provided via a linked page.

    2.    Before obtaining user consent to these Terms and Conditions, the Mall must provide a separate screen or pop-up explaining key provisions such as cancellation rights, delivery responsibilities, and refund conditions, ensuring users understand these important terms.

    3.    The Mall may revise these Terms and Conditions within the limits of applicable laws, including the Act on the Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, and other relevant laws.

    4.    In case of amendments, the Mall shall notify users by specifying the application date and reasons for the changes. This notification shall be displayed alongside the current Terms and Conditions on the main page at least seven days before the changes take effect. If the changes disadvantage users, a 30-day notice period shall be provided, with the differences between the old and new terms clearly presented.

    5.    Changes to these Terms and Conditions apply only to agreements made after the effective date of the revised terms. For agreements made before that date, the previous Terms and Conditions will apply unless the user agrees to the revised terms during the notification period.

    6.    Matters not specified in these Terms and Conditions or their interpretation shall be governed by relevant laws, consumer protection guidelines for e-commerce, and established business practices.

Article 4 (Provision and Modification of Services)

    1.    The Mall performs the following tasks:

    1.    Providing information on Goods, etc., and facilitating purchase agreements.

    2.    Delivering Goods, etc., for which purchase agreements have been concluded.

    3.    Other tasks designated by the Mall.

    2.    If the Mall modifies the content of Goods, etc., to be provided due to changes in availability or technical specifications, it must notify users immediately and update the relevant content on its platform.

    3.    In case of changes to agreed-upon services due to unavailability or technical reasons, the Mall shall notify the affected users at their provided contact details immediately.

    4.    The Mall shall compensate users for damages caused by such changes unless it can prove that it was not at fault.

Article 5 (Service Interruption)

    1.    The Mall may temporarily suspend its services for maintenance, replacement, or failure of IT equipment or communication networks.

    2.    If the suspension causes damages to users or third parties, the Mall shall compensate for such damages unless it proves that it was not at fault.

    3.    If the Mall discontinues services due to changes in business direction, closure, or mergers, it shall notify users as specified in Article 8. The Mall must compensate users under previously disclosed conditions. If no specific compensation policy exists, users may receive equivalent rewards such as cash or vouchers for accrued points or credits.

Article 6 (Membership Registration)

    1.    Users may apply for membership by completing the registration form provided by the “Mall” and indicating their agreement to these Terms and Conditions.

    2.    The “Mall” will register users who apply for membership under paragraph 1, except in the following cases:

    1.    The applicant has previously lost membership under Article 7, paragraph 3. However, exceptions will be made if three years have passed since the loss of membership and the “Mall” approves re-registration.

    2.    The information provided during registration is false, incomplete, or contains errors.

    3.    The “Mall” deems that registering the applicant would significantly hinder its technical operations.

    3.    The membership contract is deemed effective when the “Mall” delivers its approval to the member.

    4.    Members must promptly notify the “Mall” of any changes to their registered information by updating their profile or through other methods specified by the “Mall.”

Article 7 (Membership Termination and Disqualification)

    1.    Members may request to withdraw from membership at any time, and the “Mall” will process such requests immediately.

    2.    The “Mall” may restrict or suspend membership if a member:

    1.    Provided false information during the registration process.

    2.    Fails to pay for goods or services purchased from the “Mall” or other obligations.

    3.    Interferes with another person’s use of the “Mall” or misuses their information, thereby disrupting e-commerce order.

    4.    Uses the “Mall” to engage in illegal activities or acts against public order and morals.

    5.    Is under the age of 19 and enters into a contract without the consent of a legal representative (e.g., parent). If a minor provides false information and enters into a contract, the minor or the legal representative may cancel the contract.

    3.    If a member repeats the same violation twice or fails to rectify the cause within 30 days after their membership is restricted or suspended, the “Mall” may terminate their membership.

    4.    In the event of membership termination, the “Mall” will cancel the member’s registration and notify them accordingly. Before cancellation, the “Mall” will provide the member with at least 30 days to explain their case.

Article 8 (Notifications to Members)

    1.    The “Mall” may notify members via the email address they provided during registration.

    2.    For notifications to an unspecified number of members, the “Mall” may post a notice on its bulletin board for at least one week in lieu of individual notifications. However, matters that significantly affect individual transactions will be notified personally.

Article 9 (Purchase Applications and Consent to Provide Personal Information)

    1.    Users may apply for purchases on the “Mall” through the following or similar procedures. The “Mall” must provide the following information in a clear and accessible manner:

    1.    Search for and select goods or services.

    2.    Enter recipient details such as name, address, phone number, and email address.

    3.    Confirm details about terms and conditions, restrictions on cancellation rights, shipping fees, and installation costs.

    4.    Agree to the Terms and Conditions and confirm or reject the aforementioned details.

    5.    Submit a purchase application and confirm the application or receive confirmation from the “Mall.”

    6.    Select a payment method.

    2.    If the “Mall” needs to provide a purchaser’s personal information to a third party, it must inform the purchaser and obtain consent regarding:

    1.    The recipient of the personal information.

    2.    The purpose of use by the recipient.

    3.    The specific personal information provided.

    4.    The retention and usage period of the recipient.

    3.    If the “Mall” entrusts a third party with handling a purchaser’s personal information, it must inform the purchaser and obtain consent regarding:

    1.    The party handling the information.

    2.    The scope of tasks entrusted.

Exceptions may apply when such tasks are necessary for service provision or user convenience, as stipulated by the Information and Communications Network Act, in which case notification through the Privacy Policy may suffice.

    4.    If the “Mall” changes its hosting provider, it may transfer user data, including dormant accounts, to the new provider for the purpose of maintaining service continuity.

Article 10 (Formation of Contract)

    1.    The “Mall” may reject a purchase application if:

    1.    The application contains false, incomplete, or erroneous information.

    2.    A minor attempts to purchase goods or services prohibited under the Youth Protection Act, such as alcohol or tobacco.

    3.    The “Mall” deems the purchase application to pose significant technical challenges.

    2.    A contract is formed when the “Mall” delivers a confirmation of acceptance to the user in the form specified in Article 12, paragraph 1.

    3.    The confirmation of acceptance must include information on the availability of goods or services, corrections or cancellations of the application, and other relevant details.

Article 11 (Payment Methods)

The payment methods for goods or services purchased on the “Mall” may include the following. The “Mall” shall not impose additional fees on users for their chosen payment method:

    1.    Bank transfers via phone, internet, or mail banking.

    2.    Prepaid, debit, or credit card payments.

    3.    Online deposits without bankbooks.

    4.    Payments via electronic currency.

    5.    Payments upon receipt.

    6.    Payments using points or mileage provided by the “Mall.”

    7.    Payments via gift certificates approved by the “Mall.”

    8.    Other electronic payment methods.

Article 12 (Order Confirmation and Modifications/Cancellations)

    1.    Upon receiving a purchase application, the “Mall” will send an order confirmation to the user.

    2.    Users may request changes or cancellations if the order confirmation contains discrepancies. The “Mall” must process such requests promptly before shipping. If payment has already been made, the provisions on withdrawal of consent in Article 15 shall apply.

Article 13 (Provision of Goods, etc.)

    1.    Unless otherwise agreed with the user, the “Mall” shall take necessary measures such as order processing and packaging to deliver the goods, etc., within 7 days from the date the user places the order. However, if the “Mall” has already received all or part of the payment, the necessary measures shall be taken within 3 business days from the date the payment is received. In such cases, the “Mall” shall ensure that the user can check the progress and status of the supply of goods.

    2.    The “Mall” shall specify the delivery method, the party responsible for the delivery costs, and the delivery period for the purchased goods. If the “Mall” exceeds the agreed delivery period, it shall compensate the user for any damages incurred, unless the “Mall” can prove the delay was not due to intentional or negligent acts.

Article 14 (Refund)

If the “Mall” is unable to deliver or provide the goods, etc., purchased by the user due to reasons such as being out of stock, it shall promptly notify the user of such reasons. If payment has already been received, the “Mall” shall refund the payment within 3 business days or take necessary actions for the refund.

Article 15 (Withdrawal of Offer, etc.)

    1.    Users who have entered into a purchase contract for goods, etc., with the “Mall” may withdraw their offer within 7 days from the day they receive a written confirmation of the contract under the Act on Consumer Protection in Electronic Commerce. If the supply of goods occurs after receiving the written confirmation, the 7-day period starts from the day the goods are received or their supply begins. However, if the Act on Consumer Protection in Electronic Commerce provides otherwise, its provisions shall apply.

    2.    Users may not return or exchange goods in the following cases:

    1.    If the goods are lost or damaged due to reasons attributable to the user (excluding cases where the packaging is damaged to check the contents).

    2.    If the value of the goods has significantly decreased due to the user’s use or partial consumption.

    3.    If the value of the goods has significantly decreased over time, making resale difficult.

    4.    If the goods can be replicated and the original packaging is damaged.

    3.    In cases under Subparagraphs 2 to 4, if the “Mall” has not explicitly informed users of restrictions on withdrawal or provided trial products, users are not restricted from withdrawing the offer.

    4.    Notwithstanding Paragraphs 1 and 2, if the goods differ from what was advertised or do not match the contract terms, users may withdraw their offer within three months from the date of receipt or within 30 days from the date the issue is discovered or could have been discovered.

Article 16 (Effects of Withdrawal)

    1.    Upon receiving returned goods from the user, the “Mall” shall refund the payment within 3 business days. If the refund is delayed, the “Mall” shall pay interest on the delayed period as prescribed under the Act on Consumer Protection in Electronic Commerce Enforcement Decree.

    2.    If the payment was made via credit card or electronic money, the “Mall” shall immediately request the respective payment provider to cancel or suspend the payment.

    3.    The user shall bear the cost of returning goods when withdrawing an offer. However, if the withdrawal is due to discrepancies in the goods’ advertisement or contract terms, the “Mall” shall bear the return costs.

    4.    If users incurred delivery charges when receiving the goods, the “Mall” must clearly inform users who will bear these costs in the event of a withdrawal.

Article 17 (Protection of Personal Information)

    1.    The “Mall” shall collect only the minimum personal information necessary to provide services.

    2.    The “Mall” shall not collect personal information during membership registration unless necessary to fulfill obligations under applicable laws.

    3.    When collecting and using personal information, the “Mall” shall notify the user of the purpose and obtain their consent.

    4.    The “Mall” shall not use personal information for purposes other than those disclosed or share it with third parties without prior notification and consent, except as permitted by law.

    5.    When obtaining consent for collecting and using personal information, the “Mall” shall disclose the identity of the data controller, purpose, third-party sharing details, and other relevant information as per the Information and Communications Network Act. Users may withdraw their consent at any time.

    6.    Users may request access or correction of their personal information, and the “Mall” shall take prompt action.

    7.    The “Mall” shall minimize personnel handling personal information and is liable for any damages due to data loss, theft, unauthorized use, or breach.

    8.    Upon fulfilling the purpose of collecting personal information, the “Mall” or third parties shall promptly destroy the data.

    9.    The “Mall” shall not pre-select consent options for users and must clearly state the limitations on services if consent is refused. Refusal to provide non-essential personal information shall not result in service denial.

Article 18 (Obligations of the “Mall”)

    1.    The “Mall” shall not engage in illegal or unethical activities and shall strive to provide goods and services continuously and reliably.

    2.    The “Mall” shall implement security measures to protect user data, including credit information.

    3.    If the “Mall” causes damages to users through false advertising, it shall compensate the users.

    4.    The “Mall” shall not send unsolicited commercial emails to users.

Article 19 (Obligations Regarding Member ID and Password)

    1.    Except as specified in Article 17, the responsibility for managing the member’s ID and password lies with the member.

    2.    Members must not allow their ID and password to be used by a third party.

    3.    If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the “Mall” and follow the instructions provided by the “Mall.”

Article 20 (User Obligations)

Users must not engage in the following actions:

    1.    Providing false information during registration or updates.

    2.    Using another person’s information.

    3.    Modifying information posted on the “Mall.”

    4.    Transmitting or posting information (e.g., computer programs) other than what the “Mall” specifies.

    5.    Infringing on copyrights or intellectual property rights of the “Mall” or third parties.

    6.    Damaging the reputation of the “Mall” or third parties, or interfering with their operations.

    7.    Posting or disclosing obscene, violent messages, images, audio, or other content that violates public order and morals.

Article 21 (Relationship Between Linked and Subordinate “Malls”)

    1.    When a primary “Mall” and a subordinate “Mall” are connected via hyperlinks (e.g., text, images, or videos as hyperlink targets), the former is referred to as the “linked Mall,” and the latter is referred to as the “subordinate Mall.”

    2.    If the “linked Mall” clearly states on its homepage or through a popup at the time of connection that it does not bear any guarantee responsibility for transactions made between users and the “subordinate Mall” based on goods or services independently provided by the “subordinate Mall,” it is not responsible for such transactions.

Article 22 (Copyright Ownership and Usage Restrictions)

    1.    Copyrights and other intellectual property rights for content created by the “Mall” belong to the “Mall.”

    2.    Users must not reproduce, transmit, publish, distribute, broadcast, or use for commercial purposes any information obtained through the “Mall” that is subject to the “Mall’s” intellectual property rights without prior consent from the “Mall.” Users must also not enable third parties to use such information.

    3.    If the “Mall” uses copyrights that have been assigned to users through agreement, it must notify the relevant user.

Article 23 (Dispute Resolution)

    1.    The “Mall” will establish and operate a damage compensation body to reflect users’ legitimate opinions or complaints and to handle compensation for damages.

    2.    The “Mall” will prioritize addressing complaints and opinions submitted by users. However, if immediate resolution is not possible, the “Mall” will promptly notify the user of the reasons and the expected timeline for resolution.

    3.    If an e-commerce dispute arises between the “Mall” and a user and the user files a request for remedy, the dispute may be resolved through mediation by the Fair Trade Commission or a dispute resolution agency designated by the provincial governor.

Article 24 (Jurisdiction and Governing Law)

    1.    Lawsuits related to e-commerce disputes between the “Mall” and users will be governed by the user’s address at the time of filing. If the user does not have an address, jurisdiction will be determined based on the user’s residence. If the user’s address or residence is unclear or the user resides abroad, the case will be filed with the competent court under the Civil Procedure Act.

    2.    Lawsuits filed between the “Mall” and users will be governed by Korean law.

Supplementary Provisions

Effective Date: These terms and conditions take effect on April 7, 2021.